A company is only as great as its people, and great companies understand the value of their employees. Leaders recognize they are the ones who build, inspire and grow their companies – and strengthen vital relationships with customers. At Bercen, we know we have some of the best people in the world working for us, and we value the hard work they do on a daily basis.
We feel our customer service is exceptional because our employees are the best our industry has to offer. To highlight our work values and the integrity that we strive for, we would like to spotlight the accomplishments of one of our Customer Service team members who embodies these values. It’s important to us that we recognize and share the efforts of our employees to our customers, and we are honored to distinguish our Senior Customer Service Representative, Gretchen Jolie.
Since she began her career with us, Gretchen has contributed significantly to the growth of our customer service reputation with her creative thinking and hard-working attitude. It’s this winning combination that builds strong relationships with our customers, and she does it with leadership and support. Her exceptional work ethic and positive attitude consistently balances the needs of our customers, our sales team and our production teams, and she has received multiple perfect scores on our customer surveys. We want to commend her for being a valuable asset to our team.
Bercen chemists, engineers, technicians, and sales representatives bring vast market experience to each technical project. We have certain core competencies and we are adept at leveraging this knowledge to responsibly grow the company. We are a unique company. We are small when compared to most of the world’s chemical companies, but we are very effective and efficient. The employees at Bercen realize the customer is the number one focus and we go the extra mile to give our customers the products and service they have come to expect.
Our dedication to our customers is a priority that we take very seriously, and it is people like Gretchen who embody the values we have stood by for over six decades in this industry. We are very fortunate to have her on our Senior Team, and we don’t know what we’d do without her. Contact us today for all of your manufacturing, technical or quality control needs – and just maybe, you’ll get to meet Gretchen for yourself.
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